Frequently Asked Questions
Q: About Creating Vacations with the Online Reservation System
A: Welcome to our Online reservation system. We've created the reservation system to allow you to easily take control of your vacation. Our online system will allow you to schedule all of your activities: float trips, lodging, camp sites, etc.
Bringing a group along? Avoid the frustration of constant emails, phone calls, collecting money, getting details by adding your family and friends to your vacation. This will allow them to see details of the vacation, as well as pay for their own portion of the trip.
The system is designed so you can keep track of your vacations, quickly search for available lodging dates, invite your friends and families, and add your vehicles. All of this information makes our check in process at the resort quick and easy.
Register for a free account today using your email address and immediately begin planning your vacation.
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Q: How Do I Use Frequently Asked Questions?
Q: How Do I Register for an Account?
A: To register select the Don't have an online account? Register for free! link located at the bottom of the Login Page. You'll be asked for your name, address, and phone number - the same details we would need if you called or came to our resort. Your username will be your email address, and you will need to pick a password that is eight characters long, has at least one uppercase letter, one lowercase letter, and a number.
If you have ever been to our resort, inquired about reservations, entered any contests of ours such as at our sport shows, requested a brochure, etc., we probably have your email address on file. Please use that email address to register. This will allow you to not only create new vacations, but allow you to see your previous visits to our resort. If you are unsure which email address we have on file, please contact us.
After submitting your information you will receive a confirmation email. Select the link in the email to complete your registration. Finally you'll log in to the reservation site and now you are ready to start planning your Vacation.
Ready to register? Register for free here!
How to Register for an Account
How Do I Reserve Multiple Campsites?
You must add a new activity for each campsite you wish to reserve. To do this, while viewing your Vacation summary, select the Add Activity button and then chose Camp. If you are unsure which campsite your friends and family will be staying, be sure the total number of people for all combined campsites is accurate to avoid additional fees when you check in at the resort.
How to Add a Campsite to Your Vacation
How Do I Add Camping to My Vacation?
How Do I Add an Activity to My Vacation?
- You may only add one camp site at a time. If you need multiple camp sites, go through the Add Activity process for each campsite you would like to add to the same Vacation.
- If a camp site doesn't display it means there are no available sites for that date matching the number of people in your group or the amenities you have selected.
- If a camp site doesn't allow you to select it, it means the number of people in your group does not meet the requirements of that site.
- You may reserve as many different types of crafts as you need. Each time you select the Add Craft button be sure to choose how many of that craft you would like added. After adding that craft type, select the Add Craft button again to add a new craft type.
- The reservation system will not allow you to add more people than can fit in a craft.
- Not all craft types can float on all trips. Craft availabiilty may be affected by your choice of float trip.
Q: How Do I Search for Available Lodging Dates?
A: To see available lodging select the Quick Search link at the top of the page. Then select how many individuals, number of days, type of lodging, and amenities to see availability. You cannot reserve your Vacation from the Quick Search page. Take note of the lodging you are interested in and reserve it, by selecting your Vacation from the My Vacations Page, and choose Add Activity, Lodge .
Search for dates now and then create your Vacation.
How to Search for Available Lodging
How to Add Lodging to a Vacation
How Do I Add Lodging to My Vacation?
What Is a Vacation?
- You may only add one lodging unit at a time. If you need multiple lodging units, go through the Add Activity process for each lodging unit you would like to add to the same Vacation.
- If a lodging unit doesn't display it means there are no available lodging units for that date matching the number of people in your group and/or the amenities you have selected.
- If a lodging unit doesn't allow you to select it, it means the number of people in your group does not meet the requirements of the unit.
Q: How Do I Add a Member / Members to a Vacation?
A: Members can be added one of two ways, manually or by importing them. Both options can be accessed by selecting the Members tab while viewing a Vacation.
Add New Member
This method will allow you to manually input a member's information. Enter the required fields: First Name, Last Name, and Age Category. If you know their Email Address please enter this as well (each member must have a unique email address). This will be required to send them invitations to the Vacation. Finally choose if they are responsible for themselves or if another member will be responsible for them (for example a child and a parent).
This method will allow you to search for members from your Family and Friend Members list, anyone who has been a member on a previous Vacation or Joined Vacation of yours. Choose your Search Type and if you know the person you want to search for type in their First and Last Name. However, to import several members at one time, leave the First and Last Name fields empty and select Search. This will return all members of the search type. You can select the check box next to the name of each member you wish to add. Select Import Selected Members.
Now they are added to your Vacation. To send them an invitation select the check box next to their name and select the Send Emails button. Now they have been invited to see the details of the Vacation as well as make payments (you may have to contact the resort to enable member pay).
Q: How Do I Add a Vehicle to My Vehicles?
A: Adding a vehicle to the My Vehicles page will allow you to quickly add vehicles to your Vacations.
Vehicles can be added by navigating to My Profile and then My Vehicles. Once there, select Add New Vehicle. This method will allow you to manually input a vehicle's information. Enter your vehicle information into the fields: Year, Make, Model, Color, License Plate, and State. It is important to enter all of this information now as the resort will ask for it when you check in.
Q: How Do I Add a Vehicle to a Vacation?
A: Adding a vehicle to a Vacation will save you time when checking in at our resort since vehicle information is required. Vehicles can be added one of two ways, manually or by importing them. Both options can be viewed by selecting the Vehicles tab when viewing the details of a Vacation.
This method will allow you to manually input a vehicle's information. Select Add New Vehicle. Enter your vehicle information into the fields: Year, Make, Model, Color, License Plate, and State. It is important to enter all of this information now as the resort requires it for check in.
This method will allow you to search for vehicles from your My Vehicles List, or any vehicles attached to previous Vacations and/or Joined Vacations. Choose your Search Type and enter the Make and/or Model or leave them blank to see all vehicles in your list, then select Search. You can select the check box next to each vehicle you wish to add and assign them to the appropriate person. Select Import Selected Vehicles.
Now the vehicle is added to your Vacation.